Terms and conditions

Terms of use

The information contained within this document relates to the platforms of Wild Fen Botanicals, also referred to as ‘Wild Fen’. This includes our online store located at https://www.etsy.com/uk/shop/WildFenShop trading as ‘WildFenShop’ and the Wild Fen Botanicals website located at http://www.wildfen.com. It also relates to all Wild Fen Botanicals social media pages. We will further refer to our website, Etsy store and social media pages combined as ‘our platforms’. By accessing any of our platforms and/or placing an order from our store, website or through our social media pages you agree to be bound by these terms of use. By purchasing any of our products sold directly by us or via a stockist is an agreement to our terms and conditions outlined below.


The information provided by Wild Fen Botanicals on http://www.wildfen.com, in our Esty store and our social media pages (our platforms) is for general informational purposes only. We are not responsible if information made available in these places is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. Our platforms may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of our platforms at any time, but we have no obligation to update any information on our platforms. You agree that it is your responsibility to monitor changes to our platforms.

External links

The website and our social media accounts may contain links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability or completeness by us.

We do not warrant, endorse, guarantee, or assume responsibility for the accuracy or reliability of any information offered by third-party websites linked through the site or any website or feature linked in any banner or other advertising. We will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services.

Reviews and testimonials

Our platforms may contain testimonials by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users. However, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. Your individual results may vary.

The testimonials on our platforms are submitted in various forms such as text, audio and/or video, and are reviewed by us before being posted. They appear on our platforms verbatim as given by the users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general public.

The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. [We are not affiliated with users who provide testimonials, and users are not paid or otherwise compensated for their testimonials.]

The testimonials on our platforms are not intended, nor should they be construed, as claims that our products and/or services can be used to diagnose, treat, mitigate, cure, prevent or otherwise be used for any disease or medical condition. No testimonials have been clinically proven or evaluated.

Modification to site and services

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.


By purchasing a product from us, you confirm that you have accepted our Terms and Conditions as outlined below:

1. The purchaser has read and accepted the safety information in each product listing. 

2. The purchaser accepts that aromatherapy and herbal products are unsuitable for infants, children, breastfeeding women, during pregnancy, for those with serious and/or chronic diagnosed and undiagnosed medical issues and/or diseases, and animals.

3. Wild Fen Botanicals makes no medicinal claims for any of its products. We make no claim to treat or cure any health related issue (physical, emotional or psychological). Our products are not to be used instead of prescribed medications and/or medical advice. Our products are not to be used in conjunction with prescribed medications without guidance from your medical professional. 

4. Wild Fen Botanicals are not responsible for the misuse of its products.

5. Please do not make a purchase from our website, Etsy store or platforms if you are suffering from any health-related, physical, emotional, psychological and/or medical issue without first consulting your medical professional.

6. The purchaser is responsible for researching any ingredient within the products on this website, Etsy store and our platforms and is responsible for their own health. The purchaser is responsible for researching all herbs, essential oils and all components within the products listed on this website to ensure their own safety.

7. In regards to any of our smoulder sticks or loose incense blends please ensure you have fully read and understood our guide to using your products. Always use with care and caution in a ventilated area and never leave unattended. Always use with a heatproof bowl or dish to catch burning embers and ensure that your product is fully extinguished after use. If you experience any adverse reactions at all, discontinue using the productas soon as possible.

8. By purchasing any product from this website, the purchaser accepts the terms as laid out here and releases Wild Fen Botanicals from any liability.

Our products or services made available through our website or Etsy store may have limited quantities and are subject to return or exchange only according to our returns policy (see below). We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. Please not that when working with natural ingredients our products will vary depending on season and availability and will vary in size and appearance. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

Product descriptions are given for general information purposes only and is never a substitute for professional advice. Accordingly, before taking any actions based upon such information, we encourage you to consult with the appropriate professionals. We do not provide any kind of medical/health advice. The use or reliance of any information contained on this site, in our Etsy store or our social media accounts is solely at your own risk. We recommend that you consult a specialist before using any herbs or plants. This is especially important if you are pregnant, breast feeding or trying to conceive or have any known or suspected health conditions.


If you are unhappy with your product, please let us know within 14 days of receiving your purchase. Unused items can be returned within 21 days of receiving your purchase. The buyer is responsible for any additional costs that need to be paid, after initial point of purchase. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

The following items cannot be returned: customised or personalised items, digital downloads and perishable items (such as food or flowers).

If you have a problem with your purchased product, we will deal with you on a case by case basis. Please write to us at: wildfen@outlook.com. The outcome and decision of the issue will be made under our discretion.


All parcels will be sent out using Royal Mail postal service. Items are sent via second class post, items will take between 3-5 working days to reach you. If you require faster shipping, please contact us before purchasing your item. Processing time differs between products. Ready to ship items will be sent out within 1-3 working days of the confirmed purchase. Made to order items such as prints will be sent out within 3-5 working days unless otherwise stated.

  • Estimated Shipping times are as follows:
  • UK : 3-5 business days
  • Europe: 1-2 weeks
  • US : 1-2 weeks

* These are rough, approximated estimates of shipping times and are not to be fully relied upon. Sometimes your order will arrive to you earlier or later than the estimated times above.

Buyers are responsible for any customs and import taxes that may apply. Any delays due to customs are not under my responsibility. If you are having trouble with taxes and customs, I advise you to contact them directly. If you refuse to pay the duties and the package is returned to me, any incurred fees will be charged.


All content on our Website, Etsy store and our platforms including text, graphics, logos, photographs, audio and video clips and data compilations is the property of Wild Fen Botanicals and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of Wild Fen Botanicals and is protected by international copyright laws.


The content of this website is general and is provided for information purposes only. The material on this website is not and should not be regarded as advice, including legal or medical advice. To the fullest extent permitted by law, Wild Fen Botanicals does not give any express or implied warranties and makes no representations in relation to our platforms. In particular, while reasonable care is taken in its preparation, Wild fen Botanicals does not guarantee or warrant the accuracy, reliability, completeness or currency of the information on this website or its usefulness in achieving any purpose. Information on this website should not be used without validating that information from appropriate sources and obtaining professional advice where it is prudent to do so. You should make and rely upon your own assessments and enquires to verify the accuracy of the information provided.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Wild Fen Botanicals or our affiliates and suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Products on this website are provided as is without any guarantees or warranty. In association with the product, Wild Fen Botanicals make no warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, of title, or of non-infringement of third party rights. Use of these products by a user is at the user’s risk. In no event shall Wild Fen Botanicals be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of it’s products. Subject to the provisions of consumer protection legislation that cannot be excluded, Wild Fen Botanicals accepts no liability arising from the information on this website, or on websites linked from this website, being incorrect, incomplete or misleading. To the fullest extent permitted by law, Wild Fen Botanicals will not be liable for any loss, damage, cost or expense incurred in or arising by reason of any person relying on the information on this website. Where conditions and warranties implied by law cannot be excluded, Wild Fen Botanicals limits its liability, where it is entitled to do so, to the resupply of the relevant service and goods, or paying you the cost of that resupply.